A Message to Our Valued Owners:

In the interest of customer satisfaction, Subaru of America, Inc. (Subaru) is initiating a service program for certain 2025 model year Solterra vehicles equipped with a rear window defogger with an incorrectly assembled power distribution box. You have received this notice because our records indicate that you currently own one of these vehicles.

A terminal on the power distribution box supplying power to the rear window defogger may have been installed at an incorrect orientation. In this condition, there could be a poor connection or no connection. This could result in the rear window defogger becoming inoperative and reduce visibility through the rear window if there is moisture/condensation on that window while driving.

WRF-25 Service Program FAQs:

Q: What should I do?

A: Please contact your Subaru retailer (dealer) immediately for an appointment to have this repair completed.

Q: What will Subaru do?

A: Your Subaru retailer will replace the power distribution box at no cost to you.

Q: What Subaru models are involved?

A: Certain 2025 model year Solterra vehicles.

Q: Do I need to make an appointment?

A: Yes. Please contact your servicing Subaru retailer to set up an appointment to ensure that the retailer can allocate a time slot to best accommodate you.

Q: How much will this repair cost?

A: This repair will be performed free of charge at any authorized Subaru retailer.

Q: Do I have to return to the retailer where I bought the car?

A: Any authorized Subaru retailer will be able to perform this repair free of charge for you.

Q: Can I have this repair performed at an independent repair facility?

A: Only an authorized Subaru retailer can perform this repair free of charge for you.

Q: If I live in Canada do I have to return to the United States to have this performed?

A: Any authorized Subaru dealership in either the United States or Canada is capable of performing this repair.

Q: If I no longer own the vehicle what should I do?
A: If you no longer own your vehicle, please update owner information online at www.subaru.com/customer-support.html, by selecting Email Us then selecting Ownership Update from the list of topics.